Cancellations & Refunds Policy

Cancellation by the Company

If a Cancellation is made by Sub Sea Explorer (the Company) for any reason, and if the passenger has already made a purchase or part purchase of a ticket on the day and time of the cancellation, a full refund will be offered by the Company to the Payer. This is called a ‘Standard Refund’.

If an alternative tour of the same value can be offered by the Company to the Payer, and the Payer is willing to accept an alternative tour, then the Company will endeavour to make the changes at no cost to the Payer.

Cancellation by the Payer

If a Cancellation is made by the Payer for whatever reason a cancellation fee will apply:

  • 50% of the total tour price if the cancellation is made 14 days or more prior to the intended travel date and time;
  • 100% of the total tour price if the cancellation is made less than 14 days prior to the intended travel date and time.

Acceptance

You accept the Company’s Cancellation and Refunds Policy if you book a ticket through the Company’s website (www.subseaexplorer.com.au/book/).

Complaints

If you have a complaint about our Cancellation and Refunds Policy or the way your refund has been handled, your complaint should be directed in the first instance to us at E-mail: info@subseaexplorer.com.au
We will investigate your complaint and attempt to resolve any issues arising. If you are not satisfied with the outcome of this procedure then you may request that an independent person investigate your complaint.

Changes to Cancellation and Refunds Policy

If Sub Sea Explorer decides to change its Cancellation and Refunds Policy, it will post changes on the appropriate page of its website so that users can access up-to-date policies immediately. Please remember to refer back to this Cancellations and Refunds Policy to review any amendments when booking a ticket.
Contacting us

If you require further information regarding our Cancellations and Refunds Policy, please contact us at the following address: E-mail: info@subseaexplorer.com.au
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